Get word-of-mouth referrals
How much is a new client worth to you?
New customers that are recommended by a friend are the most valuable you can get.
They already trust you
They’re less likely to be troublesome
They’re more likely to pay on time
They’ll stay with you longer than other customers
In short, they’re much more valuable than new clients who find you through any other route.
Your survey on ProCustomer has a page specially designed to help existing customers recommend you to their friends and business contacts.
It contains a pre-drafted email
The testimonial they’ve just written for you is copied into it
It briefly describes your service
Your client need only add their friends’ email addresses
Of course you may already benefit from word-of-mouth referrals. But surveying your customers is an ideal opportunity to ask for more.